Terms & policies

1. Terms of Service

1.1. Introduction

Welcome to Bliss Spa & Massage. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before using our services.

1.2 Services Provided

Our website provides information regarding spa treatments, packages, pricing, gift and booking services. Bliss Spa & Massage reserves the right to modify or discontinue any service without prior notice.

1.3. Eligibility

You must be at least 18 years old to book any services through this website. Minors must have parental consent for any spa treatments.

1.4. Booking Policy

All bookings are subject to availability.

A credit card may be required to secure your booking.

Bookings can be made online, by phone, or in person.

We reserve the right to refuse service to anyone at our discretion.

1.5. Cancellation Policy

Cancellations must be made at least 24 hours before your appointment time.

Cancellations made less than 24 hours in advance may result in a cancellation fee or the forfeiture of deposits.

No, you may be charged in full.

1.6. Refund Policy

Refunds for spa services are not provided unless there is an error or failure on our part.

Gifts and prepaid packages are non-refundable but may be transferable upon request.

1.7. Gift Packages

Gift packages are valid for 1 year from the date of purchase

Gift packages are non-refundable and cannot be redeemed for cash.

1.8. Health & Safety

Before undergoing any treatment, please inform our therapists of any medical conditions, allergies, or other health issues that may affect your spa experience. We are not liable for any reactions or issues arising from undisclosed conditions.

1.9. Limitation of Liability

We strive to provide a safe and enjoyable environment. However, Bliss Spa & Massage shall not be held liable for any injury, loss, or damage that may occur during your visit, unless due to gross negligence on our part.

2. Privacy Policy

2.1. Information Collection

We collect personal information such as name, contact information, and payment details when you make a booking or purchase services. This data is collected to manage your booking, process payments, and improve our services.

2.2. Use of information

We use your personal information to

Process bookings and payments

Provide personalised services and treatments

Send promotional offers and newsletters if you have opted in

Improve our website and services

2.3. Data Security

Your personal data is stored securely, and we implement reasonable precautions to protect your information from unauthorised access or disclosure. However, we cannot guarantee the complete security of data transmitted online.

2.4. Third-Party Disclosure

We do not sell or share your personal information with third parties, except as required by law or for payment processing through secure gateways.

2.5 . Cookies

Our website uses cookies to enhance user experience, track visitor behaviour, and improve our services. You can adjust your browser settings to refuse cookies, though this may limit some features of the website.

2.6. Opting Out

You may opt out of receiving promotional emails from us by following the unsubscribe link in any email communication or by contacting us directly.

3. Payment Policy

3.1. Payment Methods

We accept the following payment methods

Credit/Debit Cards

Cash

Gift Certificates

Digital Payment Options (PayPal, Klarna, Apple Pay, etc, if applicable )

3.2. Deposits

Certain bookings or packages may require a deposit to secure the reservation. Deposits are non-refundable but may be applied to reschedule appointments if proper notice is given.

4. Code of Conduct

4.1. Spa Etiquette

We aim to provide a relaxing and enjoyable experience for all guests. Please respect the quiet environment and the privacy of other guests.

Cell phones should be silenced.

Proper attire should be worn during treatments.

Respect the personal space of other guests.

4.2. Harassment

Any form of harassment or inappropriate behaviour towards staff or other clients will not be tolerated. We reserve the right to refuse service and ask any individual to leave if their behaviour is deemed inappropriate.

5. Changes to Terms & Policies

Bliss Spa & Massage reserves the right to update or modify these terms and policies at any time. Changes will be posted on this page, and your continued use of our services implies acceptance of these changes.

6. Contact Information

If you have any questions regarding these terms or policies, please contact us at

Email: info@blissspamassage.co.uk

Phone: 07785965839

Address: 3-5 Hale Lane NW7 3NU